General Information & Policies
Our Philosophy
Patient comfort and satisfaction is our top priority. Our team is made up of bright, energetic professionals who are delighted to answer any questions you may have before or after your visit. We look forward to meeting you!
Location
We are located near the intersection of Mopac and Southwest Parkway in Austin, Texas.
Directions
Our office building is new and does not always pull up correctly on GPS. Please search for “Extended Stay America Austin Southwest” when searching for directions to our office from apps (Google Maps, Apple Maps etc). Our building is right next door to the hotel—Gray building with “CTPO” in blue letters at the top. Once you enter the building, take the elevator to the 2nd floor, and you will find our office entrance to be the first one in the hallway on the right.
Practice Contact Information
Facial Plastic Surgery of Austin
Call/Text: (512) 831-5397
Fax: (512) 394-4626
Email: info@fpsofaustin.com
Practice Hours
Monday – Friday 9:00 AM – 5:00 PM
Patient Portal
Here you will be able to complete our online health history forms. Click here to access patient portal
Online Appointment Scheduling
Click here to access online scheduling portal
Skinbetter Science Online Portal
Click here to purchase skincare products
Appointments & Consultations
All of our visits are by appointment only.
If you have a consultation with Dr. Indeyeva, please expect to spend about an hour to an hour and a half at our office. Injectable treatments, if desired, can usually be performed the same day, with minimal recovery. If you are considering surgery, please bring your calendar and be prepared to pay a deposit. Our surgical dates fill quickly, and the first open surgical dates are likely to be several months after your consultation. If you have questions about your consultation process, recovery or any procedures with Dr. Indeyeva, please call the office and ask to speak to a Surgical Coordinator.
There is a $200 fee to reserve a consultation with Dr. Indeyeva, payable when booking the appointment. You may apply this amount toward the cost of your surgery. If you miss your appointment or cancel/reschedule less than 2 business days in advance, this amount will be considered a “no-show” fee, and will not be applicable to any treatments. A new consultation fee will be required to schedule a new visit.
To schedule an appointment, please call (512) 831-5397 or email us at info@fpsofaustin.com. Our team will be happy to assist you in any way possible, and all efforts will be made to accommodate your schedule.
Cancellation/No Show/Rescheduling Policy
We reserve your appointment time specifically for you, with careful attention to allow you to have a full and informative experience. If you are running late, please contact us as soon as possible. We understand things happen and life gets busy. If you happen to be running more than 15 minutes late, we may not be able to accommodate your full service. In some cases, we offer you a shorter service if possible or the option to reschedule. We need to ensure that we’re not running behind as a courtesy to other patients.
If you are unable to keep your appointment, we ask that you kindly provide us with at least 2 business days notice. This courtesy on your part will make if possible to give your appointment to another patient on our waiting list. If you fail to let us know within 2 business days, you will incur a late rescheduling/cancellation fee per above, which is non-refundable and will not be applied to any services
Thank you for understanding and respecting our time and those of the patients after you.
Emergencies
Our office provides on-call services for patient emergencies, 24 hours a day, 7 days a week, by calling (512) 831-5397
Payment Policies
At Facial Plastic Surgery of Austin, we accept payment by Cash, Check, Visa, MasterCard, American Express, and Discover. Payment for non-surgical services is expected at the time of service. Surgeons fees must be paid 3 weeks prior to your surgery date.
We offer patient financing through CareCredit and Alphaeon. Click here to learn more.
We do not accept any medical insurances.
Privacy Policy
Facial Plastic Surgery of Austin and all its employees and contractors adhere to the highest standards of respecting and protecting patient privacy and the confidentiality of health care information. Facial Plastic Surgery of Austin and all of its employees and contractors adhere to all state and federal regulations regarding the privacy of individual health care information, including HIPPA (the Health Care Insurance Privacy and Protection Act), enacted on April 15, 2003.
