General Information & Policies

Directions

Traveling from Austin (360 & 2222):  Turn LEFT into RIVER PLACE BLVD Neighborhood. Take RIGHT on BONAVENTURE DR.  Continue on BONAVENTURE DR until it ends. You will be turning right onto 2222.  Take an IMMEDIATE RIGHT into the next driveway, Facial Plastic Surgery of Austin

Practice Contact Information

Facial Plastic Surgery of Austin

Call/Text: (512) 831-5397
Fax: (512) 394-4626
Email: info@fpsofaustin.com

Practice Hours

Monday – Friday 9:00 AM – 5:00 PM

Patient Portal

Here you will be able to complete our online health history forms. Click here to access patient portal

Skinbetter Science Online Portal

Click here to purchase skincare products

Appointments & Consultations

All of our visits are by appointment only.

If you have a consultation with Dr. Indeyeva, please expect to spend about an hour to an hour and a half at our office. Injectable treatments, if desired, can usually be performed the same day, with minimal recovery. If you are considering surgery, please bring your calendar and be prepared to pay a deposit. Our surgical dates fill quickly, and the first open surgical dates are likely to be several months after your consultation. If you have questions about your consultation process, recovery or any procedures with Dr. Indeyeva, please call the office and ask to speak to a Surgical Coordinator.

There is a $400 fee to reserve a consultation with Dr. Indeyeva, payable when booking the appointment. You may apply this amount toward the cost of your surgery. If you miss your appointment or cancel/reschedule less than 2 business days in advance, this amount will be considered a “no-show” fee, and will not be applicable to any treatments.  A new consultation fee will be required to schedule a new visit.

To schedule an appointment, please call (512) 831-5397 or email us at info@fpsofaustin.com. Our team will be happy to assist you in any way possible, and all efforts will be made to accommodate your schedule.

Cancellation/No Show/Rescheduling Policy

We reserve your appointment time specifically for you, with careful attention to allow you to have a full and informative experience.   If you are running late, please contact us as soon as possible. We understand things happen and life gets busy.  If you happen to be running more than 15 minutes late, we may not be able to accommodate your full service. In some cases, we offer you a shorter service if possible or the option to reschedule. We need to ensure that we’re not running behind as a courtesy to other patients.

If you are unable to keep your appointment, we ask that you kindly provide us with at least 2 business days notice. This courtesy on your part will make if possible to give your appointment to another patient on our waiting list. If you fail to let us know within 2 business days, you will incur a late rescheduling/cancellation fee per above, which is non-refundable and will not be applied to any services

Thank you for understanding and respecting our time and those of the patients after you.

Emergencies

Our office provides on-call services for patient emergencies, 24 hours a day, 7 days a week, by calling (512) 831-5397

Payment Policies

At Facial Plastic Surgery of Austin, we accept payment by Cash, Check, Visa, MasterCard, American Express, and Discover. Payment for non-surgical services is expected at the time of service. Surgeons fees must be paid 3 weeks prior to your surgery date.

We offer patient financing through CareCredit and Alphaeon. Click here to learn more.

We do not participate in insurance plans.

Privacy Policy

Facial Plastic Surgery of Austin and all its employees and contractors adhere to the highest standards of respecting and protecting patient privacy and the confidentiality of health care information. Facial Plastic Surgery of Austin and all of its employees and contractors adhere to all state and federal regulations regarding the privacy of individual health care information, including HIPPA (the Health Care Insurance Privacy and Protection Act), enacted on April 15, 2003.