General Information & Policies
Our Philosophy
Patient comfort and satisfaction is our top priority. Our team is made up of bright, energetic professionals who are delighted to answer any questions you may have before or after your visit. We look forward to meeting you!
Location
We have created a map to assist you with finding our current location. If you should have any questions or need help finding us, please call our office at (512) 831-5397. Click HERE for a link to Google Maps.
Directions
Traveling from Austin (360 & 2222): Turn LEFT into RIVER PLACE BLVD Neighborhood. Take RIGHT on BONAVENTURE DR. Continue on BONAVENTURE DR until it ends. You will be turning right onto 2222. Take an IMMEDIATE RIGHT into the next driveway, Facial Plastic Surgery of Austin
Practice Contact Information
Facial Plastic Surgery of Austin
Call/Text: (512) 831-5397
Fax: (512) 394-4626
Email: info@fpsofaustin.com
Practice Hours
Monday – Friday 9:00 AM – 5:00 PM
Patient Portal
Here you will be able to complete our online health history forms.
Click here to access patient portal
Skinbetter Science Online Portal
Click here to purchase skincare products
Appointments & Consultations
All of our visits are by appointment only.
If you have a consultation with Dr. Indeyeva, please expect to spend about an hour to an hour and a half at our office. Injectable treatments, if desired, can usually be performed the same day, with minimal recovery. If you are considering surgery, please bring your calendar and be prepared to pay a deposit. Our surgical dates fill quickly, and the first open surgical dates are likely to be several months after your consultation. If you have questions about your consultation process, recovery or any procedures with Dr. Indeyeva, please call the office and ask to speak to a Surgical Coordinator.
There is a $400 fee to reserve a consultation with Dr. Indeyeva, payable when booking the appointment. You may apply this amount toward the cost of your surgery. If you miss your appointment or cancel/reschedule less than 2 business days in advance, this amount will be considered a “no-show” fee, and will not be applicable to any treatments. A new consultation fee will be required to schedule a new visit.
To schedule an appointment, please call (512) 831-5397 or email us at info@fpsofaustin.com. Our team will be happy to assist you in any way possible, and all efforts will be made to accommodate your schedule.
Cancellation/No Show/Rescheduling Policy
Rescheduling:
If you need to reschedule your appointment, we ask that you please let us know at least 48 hours from the beginning of your appointment time. We understand things happen and life gets busy, however, in the case of a short notice rescheduling (<48 hours prior to your appointment time), we will automatically charge a $100 rescheduling fee.
No Show:
If you do not show up to your scheduled initial consultation appointment, the $400 consultation fee will be considered a “no show/cancellation” fee and will not be refundable or available as credit. A new $400 fee will be needed to reschedule.
If you are an established patient, and you do not show up to your scheduled appointment, we will automatically charge a $100 no show fee.
Late Arrivals:
We reserve your appointment time specifically for you. If you are running late, please contact us as soon as possible. If you happen to be running more than 15 minutes late, we may not be able to accommodate your full service, in which case the reschedule policy will apply.
Thank you for understanding and appreciating our time and those of the patients after you.
Emergencies
Our office provides on-call services for patient emergencies, 24 hours a day, 7 days a week, by calling (512) 831-5397
Payment Policies
At Facial Plastic Surgery of Austin, we accept payment by Cash, Check, Visa, MasterCard, American Express, and Discover. Payment for non-surgical services is expected at the time of service. Surgeons fees must be paid 3 weeks prior to your surgery date.
We offer patient financing through CareCredit and Alphaeon. Click here to learn more.
We do not participate in insurance plans.
Financial Policy
- Facial Plastic Surgery of Austin requires a credit card on file and a consultation fee
of $400 prior to scheduling a consultation. - If you elect to not proceed with procedure/treatment, or if Dr. Indeyeva’s recommendation is to not proceed with procedure/treatment, the $400 is not refundable as the consultation fee is for her time and expertise.
- Your $400 consultation fee can be applied towards the recommended services with Dr. Yula Indeyeva within one year of payment of consultation fee.
- Facial Plastic Surgery of Austin does not accept nor file any type of health insurance benefits. All costs for surgical and/or nonsurgical procedures must be paid in full at the time of services rendered, unless otherwise noted.
- Services may be paid for and remain in a patient’s account for up to one year. Prepurchased services or products may not be refunded or transferred to another account. However, they can be used as credit for alternative services.
- You will be charged a fee of $50.00 for any returned checks or Insufficient payments.
- We will keep you informed of any outstanding balances that could occur. Any balance not paid by 30 days after the service date will be forwarded to our collection’s agency. In the case of default of payment, you will be responsible for any collections cost or reasonable attorney fees incurred to satisfy this account.
Privacy Policy
Facial Plastic Surgery of Austin and all its employees and contractors adhere to the highest standards of respecting and protecting patient privacy and the confidentiality of health care information. Facial Plastic Surgery of Austin and all of its employees and contractors adhere to all state and federal regulations regarding the privacy of individual health care information, including HIPPA (the Health Care Insurance Privacy and Protection Act), enacted on April 15, 2003.
Google Maps
